Support
How can we help?
Quick answers to the questions we hear most, and a real person when you need one.
Still stuck? Email us.
Write to us and a person on the myNutrical team will get back to you.
or write to support@mynutrical.app
It helps if you include:
- your phone model and whether it’s iPhone or Android
- the app version, from Profile → About
- what you were doing when the problem happened
- a screenshot, if you can
Quick answers
Change your calorie target
Open Profile → Goals → Daily calories. You can also switch diet plan and macro split under Goals.
Switch between kg and lb
Go to Profile → Preferences → Units and choose kg · cm or lb · ft. Recipes switch too.
A barcode isn’t found
Not every product is in the database yet. Search for the food by name, or create it yourself from the nutrition label.
Reminders don’t appear
Check Profile → Preferences → Reminders, then make sure notifications for myNutrical are allowed in your phone’s settings.
Dark mode and theme colour
Open Profile → Preferences → Appearance to follow your phone, or pick light or dark and a theme colour.
Start over or delete your data
Profile → Reset all data wipes everything from your phone. It can’t be undone. Your data is stored on your device, so uninstalling the app removes it too.
Looking for something else?
Read the FAQ, or see our Privacy Policy and Terms of Use.